We are looking for a strong and proactive specialist who can confidently manage marketplace operations, content, analytics, customer experience, and local brand marketing activities at the same time.
This role is ideal for someone who enjoys being at the center of processes: driving sales, improving brand visibility on the platform, coordinating important marketing initiatives, and finding quick, practical solutions in day-to-day operations.
If you thrive in a dynamic environment where attention to detail, ownership, commercial thinking, and process discipline matter, we would be happy to meet you.
Обязанности\Оbligations
Platform and Content Management
- Upload products to Kaspi.kz with accurate categorization
- Manage product cards, variations, and assortment updates
- Control content quality, including product titles, descriptions, technical specifications, images, and compliance with platform standards
- Ensure completeness and accuracy of product card information
- Participate in content optimization in line with SEO principles and e-commerce best practices
Commercial Analysis and Assortment Management
- Monitor stock levels, assortment, and critical inventory thresholds
- Coordinate the e-commerce sample process and cooperate with the studio
- Analyze market prices, benchmark against competitors, and update pricing in the system on time
- Track e-commerce trends and competitor activity, providing insights and recommendations to support sales growth
Operational Processes and Logistics
- Monitor the efficiency of marketplace operational processes
- Suggest and implement improvements to increase speed and quality of operations
- Coordinate with warehouse and logistics teams
- Communicate with stores to track timely order picking and fulfillment
- Monitor returns in the system, resolve system-related issues, create return requests, and submit helpdesk tickets when needed
- Quickly resolve issues related to deliveries, stock, and shipments
Customer Experience and Service Quality
- Analyze customer feedback and work on maintaining a high store rating
- Handle incoming customer questions, requests, and complaints in a professional, accurate, and solution-oriented manner
- Contribute to improving user experience and strengthening trust in the brand
Marketing and Local HQ Support
- Support the international HQ marketing team in executing local marketing activities
- Coordinate translation of materials into Kazakh and Russian
- Prepare communication materials for core campaigns initiated by HQ
- Participate in new store opening projects together with the HQ team
- Assist with influencer and brand ambassador communication, including in-store shoot coordination and product selection
- Identify new advertising opportunities across Kazakhstan, especially in major cities, and ensure proper contact with agencies when required
- Conduct regular competitor analysis, especially focusing on competitors located in the same shopping malls
Requirements
▸ Experience in e-commerce, marketplaces, marketing, or operational coordination
- Understanding of how marketplaces work and how content, pricing, stock, and service impact sales
- Ability to manage a high volume of tasks and information
- Strong attention to detail, responsibility, and proactive mindset
- Excellent communication skills and ability to work cross-functionally with different teams
- Знание английского языка (знание турецкого языка будет преимуществом)
We offer
▸ Возможности профессионального и карьерного роста
▸ Корпоративную скидку для сотрудников
▸ Молодую команду, ДМС
▸ Программы ориентации
▸ Онлайн-тренинги
▸ Ежегодную премию и возможности карьерного роста (по результатам KPI).
